Customer Relationship

  • KEEP YOUR PROMISES

    If you say you are going to do something, do it. Whenever there is a change beyond your control, communicate that to the customer as soon as possible. This will save time and money for both our customers and us.

  • PUT CUSTOMERS FIRST

    Our goal is to be the best in customer service, and putting customers needs first is the only way in which this can be accomplished.

  • HAVE A SERVICE ATTITUDE

    Listen closely, say 'thank you' smile and be genuine. After all, our customers are the reason for our businesses' existence.

  • PROVIDE SOLUTIONS

    Remember that our intention is to provide customers with answers to their questions and solutions to their problems, not just to provide products.

  • PROVIDE PROMPT CREDIT

    Each customer should receive their credit justification within 96 hours of the agreement to provide one.

  • PROVIDE EMERGENCY SERVICE

    An Electromec contact to be available for the customer 24 hours a day, 7 days a week, 365 days a year.

  • ALERT SHORT ORDERS

    Calling ahead helps the customer to plan, and avoids the annoyance and expense associated with an unexpected short order delivery.

  • RETURN CALLS PROMPTLY

    A customer should receive a response within 60 minutes of their call, 100% of the time. No exceptions.

  • PROVIDE PERSONAL SERVICE

    Make sure a person, rather than a recording, greets every customer when they place a telephone call to your location during regular business hours. It only makes sense to build on, and maintain the relationships that are a fundamental part of selling.

  • PROVIDE 24 HOUR SERVICE

    Have an after hour recorder or answering machine available to take orders 24 hours a day.

  • PROVIDE ASSISTANCE

    If a location has a sale for a product, but does not have the product in stock, another branch that does have the product should always furnish it to the requesting one.

  • TREAT EVERYONE EQUALLY

    The above Commitments apply to all of our customers, not just the ones at your particular location.