KEEP YOUR PROMISES
If you say you are going to do something, do it. Whenever there is a change beyond your control, communicate that to the customer as soon as possible. This will save time and money for both our customers and us.
PUT CUSTOMERS FIRST
Our goal is to be the best in customer service, and putting customers needs first is the only way in which this can be accomplished.
HAVE A SERVICE ATTITUDE
Listen closely, say 'thank you' smile and be genuine. After all, our customers are the reason for our businesses' existence.
Remember that our intention is to provide customers with answers to their questions and solutions to their problems, not just to provide products.
PROVIDE PROMPT CREDIT
Each customer should receive their credit justification within 96 hours of the agreement to provide one.
PROVIDE EMERGENCY SERVICE
An Electromec contact to be available for the customer 24 hours a day, 7 days a week, 365 days a year.
ALERT SHORT ORDERS
Calling ahead helps the customer to plan, and avoids the annoyance and expense associated with an unexpected short order delivery.
RETURN CALLS PROMPTLY
A customer should receive a response within 60 minutes of their call, 100% of the time. No exceptions.
PROVIDE PERSONAL SERVICE
Make sure a person, rather than a recording, greets every customer when they place a telephone call to your location during regular business hours. It only makes sense to build on, and maintain the relationships that are a fundamental part of selling.
PROVIDE 24 HOUR SERVICE
Have an after hour recorder or answering machine available to take orders 24 hours a day.
If a location has a sale for a product, but does not have the product in stock, another branch that does have the product should always furnish it to the requesting one.
TREAT EVERYONE EQUALLY
The above Commitments apply to all of our customers, not just the ones at your particular location.